Ram Jack Charlotte
Most customers praise the sales team, particularly the team, for clear explanations, fair pricing, and confidence-building consultation. Work completion and crew professionalism earn consistent five-star marks. Two recent one-star reviews reveal systemic failures: crew sent before a required building permit was issued (despite explicit advance notice), poor communication during rescheduling, and a 50% upfront payment demand after the delay. Owner the team declined to engage and did not respond to corporate escalation. Staff follow-up and warranty checks have reversed at least one earlier complaint into a strong five-star recovery. The tension is between strong frontline and execution quality on one side and management communication breakdowns and compliance gaps on the other.
